Duke Energy Headquarters Address, Contact Details, and Email Format

Duke Energy is an American electric power holding company, headquartered in Charlotte, North Carolina, United States of America. They have good market share in electric power sector in the US. The company is listed on the New York Stock Exchange with stock name DUK. They have more than 28K employees based on 2016 report. Progress Energy Inc., REC Solar, Duke Energy Indiana LLC, Piedmont Natural Gas, Duke Energy International Geracao Paranapanema SA, and more are some of the subsidiary companies of Duke Energy.

In this article, we have provided headquarters contact information of Duke Energy including headquarters address, corporate office phone number, HR email, and more. So, let’s see!

Duke Energy Headquarters
Duke Energy Headquarters

Duke Energy Headquarters Address and Phone Number

The company is a large electric power holding company, headquartered in Charlotte, NC. Please note down Duke Energy Headquarters Address: 550 South Tryon Street Charlotte, NC 28202 United States of America. You can get in touch with head office staff by getting proper appointment. Please get an appointment by calling the following corporate office phone number: 1-704-382-3853.

Duke Energy IR Contacts

If you are an investor in Duke Energy and looking for their email address and phone number, you are arrived at the right place. Please note down Duke Energy Investor Relations Phone Number: 800.488.3853 (toll-free) and 704.382-3853 (outside U.S. or Canada). To email your concern related to IR, please visit this link.

Duke Energy Media Contact

If you are a journalist, reporter or newspaper employee, please note down Duke Energy Media Phone Number (24-hour media contact information): 800.559.3853 (DUKE). Please quote your media house name and other important details to get in touch with particular media person on the given number.

Duke Energy Customer Service Numbers

If you are an existing customer or new one, please note down important customer services phone number. For Carolina, here is customer service number for Carolinas: 800.777.9898. Other important customer services contact numbers are also given below:

  • Florida: 800.700.8744
  • Carolinas (Progress): 800.452.2777
  • Ohio/Kentucky: 800.544.6900
  • Indiana: 800.521.2232

Read Related Article: How to Contact Energy Transfer

Social Media Accounts and Pages

Do you want to follow, and like social media accounts of Duke Energy? Then please note down their profile and page URLs (verified only): Twitter Handle, Instagram Page, Facebook Page, and YouTube Channel (Not Verified).

Article Title: Duke Energy Headquarters Address, Contact Details, and Email Format
Article first published on August 15, 2020.

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19 thoughts on “Duke Energy Headquarters Address, Contact Details, and Email Format”

  1. I recently received a new phone number that is attached to one of your clients I am receiving UNWANTED HARRASSING CALLS about lack of payment. I called customer service and was told the old client needs to fix this. This is my number and I will NIT TOLERATE Duke energy wasting my texts. Take this number off or I will be forced to cont the FCC about the harassment. The number is ***-670-****. Delete it from your files.

  2. I am disabled and terminal. When I was recently hospitalized I sent you a message asking for an extension because i did not have my debit card with and I was very ill. Now my electricity has been cut off. I’m cold. I can’t use my nebulizer. I can’t fix scrambled eggs. I NEED electricity! My life depends upon it. My bill is paid. I’m going to a lawyer AND the press. Shame on you guys!

  3. On November 26 I had to call my AT&T provider to come and repair the fiber line that your technicians cut while repairing a loss of power to my home. AT&T has charged my account 99.00 for the service call. Their transaction number is . The Agent I spoke with is Jill whose ID number is.

    She told me that I had to have Duke file a report and that Duke would then reimburse me my $99.00. I would appreciate it if you would please expedite this process.

    If you have any questions you may contact me at my attached email address.

    G Della-Croce

  4. Why are you not customer friendly? I have tried to reach you for a billing question 2 days in a row. Both times high call volume (which is any time you try to call Duke) I held the phone for one hr the first day and when the rep answered she said she couldn’t hear me and hung up! Oddly I called 4 other companies same afternoon and not one had trouble hearing me. So now I’m on my second day waiting my hour! It is a standard wait and NOT customer friendly. You changed my meter at a 10 yr mark I get my bill and all the fees and delivery charges etc have doubled…I want an explanation as to why. And I’d like that before I pay my bill. But since we have to get service thru you, you don’t have to answer your phone I guess??? It’s like you have no regard for your customers time! Piss poor! You charge enough to answer your phone! No matter when, what time of day etc it is always at least an hour wait.

    • I have the same problem the lady called me a lier we had words back and forth but i have tried for a month to get them to listen and give me some answers and i have not gotten anywhere with these people

  5. I have been seeing travel coming in recently in our area (Owings Mills/Baltimore) from Egencia agency and wanted to present our hotel as an option for any of your travelers. I’m not absolutely sure, but I think the travel is for Duke Energy. We can offer excellent rates in order to have your travelers stay with us. Can you tell me who I can speak to with your office to present our hotel as an option? We welcome your travelers!!! Thank you.

  6. In transferring my deceased Mother’s account into my name, Duke has erroneously connected an entirely unrelated account in Wilmington, NC to me. I have spent over 7 hours on the phone trying to resolve this (Duke’s error) and this unknown account is STILL showing up connected to my account!!!! This is causing me undue stress and aggravation. I do not know what to do!!!!! I have called repeatedly, been cut off repeatedly, waited endlessly, talked with repeated representatives. I have been told the problem would be corrected and yet the damn account is still showing up connected to mine!!!!! What do I need to do to get Duke to correct the problem it is causing me?

  7. I have same house and same 7 years old system heating /cooling but last 3 month my used of energy went up 8 times, I need your help please. I did invited two local licensed AC companies to inspect system and all they found- wrong way hoe w my filter installed, I did rebuild it. Bills still high, I need your inspection, please, thanks.

  8. I moved out of my house on 4/1/21 and I have not been able to remove power from the house using the website. I have called every day being on hold for well over an hour at a time and has not been able to talk with an customer rep. I still have power on at a house I no longer live at.

  9. Why is it impossible to talk to someone about issues. 25 min. to even speak to a human. Very poor service.

    No way to talk to the corporate office.

  10. Can’t get thru to a customer service specialist; held on line for half hour .I’d like an email address for the complaint department; got a few things to discuss

  11. I received a call this morning saying my electric would be cut off in 30 to 40 minutes for nonpayment of services. The only problem is I don’t have Duke Power. It was a scam to get my card number. Warn your customers of this. I tried to call but could not get through.

  12. I have applied for services t my address starting on 2/4/2021 and up to today, I have applied for services 4 times. My account was never started, then set up at the wrong address, then supposedly set up at my correct address. I called the next day to find out that my services was switched out my name twice and set up at an address in Henderson, NC (I live in Holly Springs). Today is 4/26/21 and Duke Energy progress have pulled my credit 4 times and refuse to give me a corporate number to complain or fix the issue. Someone is going into my account and switching my account to different addresses, different names etc. As of this very moment I have 4 accounts in my name, I’m told that the accounts cant be removed. When I call in thee automated system do not recognize my number, I cant register my account online etc. There need to be an investigation done here. Can I get some help ???

  13. Duke energy customer service is absolutely terrible. Every phone call you wait 30-45 minutes, just so they can transfer you, and then the wait starts over with never answering the phone? I mean wtfff? I’m just trying to give this company more money by adding another service on my property but these jokes will not answer??

  14. Yep, duke energy su*ks for sure. Totally f**king inept. But they’ll deposit your check and then jerk you off with excuses. “Oh, we don’t know when our contractors will show up to do the work at your house, they just show up”. Yet these as*holes will spray paint your yard all over the place.

  15. As a Duke energy for over 16 years in superb standing, I find it ridiculous that Duke energy is requiring a 225$ deposit to transfer my service to my new home. Is that even legal?

  16. Hey Folks…Duke Energy is a Monopoly, so they do not have to provide customer service. They can do whatever they want – without repercussion. The media is afraid of them so they won’t report on how bad the services are, and if you try to sue them, they will raise rates to cover their attorneys to make cases go away.

    I spent 2.5 hours on the phone trying to get commercial service turned on. They took over $3,500 in deposits plus more for connection fees and promised the service would be on before Monday morning (05/17/21) at 9am. Of course, no power, so employees were sitting around able to do nothing. I was on hold another hour Monday morning and was told there are no supervisors in the commercial area by an alleged supervisor name Alex.

    The government needs to create an agency that can police Monopolies like Duke and force them to treat customers with respect. I know nothing will come from this or any complaint against Duke, so this like all other complaints are a waste of time. Maybe a new board of directors needs to be elected that will have the backbone to clean house and hire management/executives that will run the company in the best interest of the customers they serve.

    • You knoa i have this same problem they want me to pay a bill that is not mine i have called so many times and the lady called me a lier she was rude wouldnt listen to nothing i had to say i ask to speak to someone else and she told me that there was no one else to talk to she was awful so at the end i got riggt back rude with her but that didnt salve my problem they still want me to pay a bill that is not mine

  17. As a customer since 2016, I am being charged $225 for a deposit on my account just to transfer to a new home within the same zip code. Totally outrageous when the current Duke Energy website states as of 6-14-21:
    “Since electricity is billed after it is used, we may require a security deposit before connecting service. The deposit will be automatically returned with interest at a varying interest rate per state, if the customer has paid his bills for service for the preceding twelve consecutive bills without having had service discontinued for nonpayment of bill or had more than two occasions in which a bill was not paid when it became due, and the customer is not then delinquent in the payment of his bills.”


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