AT&T Headquarters Address, and Headquarters Contact Details

AT&T is one of the largest MNC conglomerate companies in the United States. The current CEO of AT&T is Randall L. Stephenson since 2007. The stock is listed on the New York Stock Exchange with stock name T. The stock price is US$27.26 as of October 19, 2020. The current CEO of AT&T is Randall L. Stephenson in May 2007. The company is headquartered in Dallas, Texas, United States of America.

DIRECTV, AT&T TV NOW, WarnerMedia, AT&T Communications, AT&T Mexico, Xandr, Cricket Wireless, Vrio, AT&T Labs, Pacific Bell, and more. There are more than 251,000 employees in 2019.

AT&T Headquarters
AT&T Headquarters

AT&T Corporate Headquarters

AT&T is a global leader in telecommunication, the company is based in Dallas TX. Please save their full corporate headquarters address, 208 S. Akard Street, Dallas, Texas. This corporate headquarters can also be used to send out feedback, suggestions, and your queries.

If you are looking for someone to talk on phone, here is their head office phone (210) 821-4105.

AT&T Mobile Phone Helpline Numbers

To contact customer service for your query related to Bill and Account Contacts, please reach out at 611 from AT&T mobile phone or at 800.331.0500 from non-AT&T number. Please note that, standard rate applies when you call from non-AT&T phone.

Other Contact Options

If you are looking for New service, here is their contact number 888.333.6651. To know your order status, please call at 877.782.8870 (Order status phone). If you are looking for support for travel abroad from AT&T, please use this number, +1.314.925.6925 (Support for travel abroad phone only).

To get support number for disability person, please use this TTY number 866.241.6567, Voice 866.241.6568 (Disability Resources: TTY ).

AT&T TV Helpline Numbers

If you are an existing customer of AT&T TV and looking for support for Bill and Account customer service, please use this phone number 800.288.2020. To get Technical support customer support number, please use this suggested number 800.288.2020.

If you are a disabled person and looking for TTY number, please use this number TTY 800.651.1111, Voice 800.772.3140 (Disability Resources).

AT&T Digital Life Helpline Numbers

If you are an existing customer of AT&T Digital Life and looking for support number of Monitoring customer service, please use this phone number 855.288.2727. To get latest information about Bill and Account customer service, we strongly suggest you to use this phone number 855.288.2727.

CEO Email Address

John Stankey is the current chief executive officer of the AT&T Communications. He is leading the company since July, 2020. To get the highest level support, please get in touch with the CEO on this email address js9991@att.com OR john.stankey@att.com.

Please do not send out ordinary queries, normal customer complaint, or similar things. For that, please get in touch with the customer support. For further contact information and CEO details, please check AT&T CEO John Stankey profile here.

Individual Stockholder Contacts / Stockholder Account Correspondence / Inquiries:

If you have any query related to stocks of the company, please get in touch with Stockholder Services on this Hotline: 1-800-351-7221 / (210) 351-3327. Hearing impaired stockholders with access to a TDD device can communicate directly with Computershare by calling 1 888 403-9700.

Do you have their mailing address? If not, then please note down stockholder services mailing address: AT&T Inc. C/O Computershare, P.O. Box 505005, Louisville, KY 40233. Do not forget to save their email address
att@computershare.com (this e-mail is for stock related inquiries only).

  • Computershare: 1-800-351-7221
  • Outside continental U.S. call collect at 781-575-4729
  • Institutional Investors Contacts Email: investr@att.com

Social Media Accounts and Pages

AT&T have their own verified social media accounts and pages. Please check this Facebook, Twitter Handle and Instagram Account for more. Do not forget to follow them on those accounts. Please avoid exposing your personal details on public platform when you share your question / issue.

List of AT&T Wireless Plans

The company offers various wireless plans for the customers in the United States, such as Unlimited Elite, Unlimited Extra, and Unlimited Starter.

Home Services

They offer various popular home services offered by the company, such as DIRECTV TV, AT&T TV, U-verse TV, Home Internet, Fiber Internet, and Access from AT&T.

Article last re-published on January 5, 2021.

Spread the love

23 thoughts on “AT&T Headquarters Address, and Headquarters Contact Details”

  1. AT& T located in Darien IL has several unpaid invoices for False Alarm Fines, Nobody is responding to our inquiries or paying the invoices. Please advise as to avoid additional fines and fees for late charges.
    You may contact me at or email me with advisement.

    Reply
  2. I support your decision to suspend political funding to those that opposed President Biden’s rightful election. I trust you will continue to operate and donate with an eye towards a moral and just future. Thank you.

    Reply
  3. Hello,

    I am needing to send in a Verification of Employment. Can you please help me with a Contact to HR/Payroll? Thank you!

    Reply
  4. Iv been on and off the phone for 11 hours in the last 3 weeks with all of at&t helpers and been thrown around and pushed away but what they dont understand is I have lots of recordings of how rude some of the employees are and having someone in my house that didnt say whom the service was for wow my roommates let them do it but when I called back to get service wow only if you knew how it went!.!.!!!!!

    Reply
  5. I was called a “BITCH, twice, by an ATT corporate store manager.

    He also stated to me he would “Call Police and LIE on you and have you ARRESTED. “

    Thankfully, the 8 police officers were sensible and level-headed and immediately saw this manager was setting up a BLACK WOMAN to be brutalized by police over his LIE.

    I am DONE with ATT, as well as 14 of my family members.

    Reply
  6. I live in Hutto Tx and AT&T has been saying high speed is coming. Oh yeah..when? There are NO available providers other than Viasat and Hughes which charge $120 a month for 250G of data

    Reply
  7. At&t needs to stop lieing to their customers. I tried to by phones and a plan all at once and it said it was going to be around $650. Then I had to call them, to find out that now the bill in over $2000. Truly unbelievable how on the at&t website the phones and plan were around $650 then all of the sudden it’s now $2000. That’s some scummy bullshit if I have ever seen it. Fix your company.

    Reply
  8. Just leaving you with a note of interest. You do know that another price hike for ATT TV now will only move consumers to the free services Xumo, Tubi TV and Pluto TV. All of those services have almost the same (and more) stations that we already watched on ATT TV now. We will be cancelling your service on April 14, 2021. We haven’t watched the service in over a year, since we now watch Xumo, Pluto TV and Tubi TV. We currently have Netflix and will be subscribing to HBO Max for $15.99/mo. That will bring our monthly bill to $28.98 per month. A huge savings for a retiree.

    I hope you can see how we would have liked to stay with your program, but the massive saving we will be incurring has made our long thought out decision complete.

    Now that Starlink is in our rural area, we will also be cutting the DSL (Despicably Slow Latency) to be able to stream more than one device at a time.

    Thank you for your time and for the past years with a small semblance of a connectivity.

    Reply
  9. I have never had a problem with at&t phones or service. Until now! Made my payment in February then could not receive or send texts. I called customer service they did their trouble shooting thing and said they were sure it was fixed. It was not. So three days ago I called customer service again a supervisor worked with fixing it had me take sim card out. Then he did some trouble shooting again and again said should be able to work now. However it did not. I made payment yesterday and phone rings can’t tell where or who is calling to answer. Still can’t text and can barely get a call out. Something needs to be done. I am at this very moment waiting on representative of at&t. I think these representatives not purposely but phone acted worse after every call to them. I really think that as a paying customer, that AT&T should fix it. I do everything on my phone. Work. Looking up things, googling parts for my husband’s business. I think it only right and fair to provide me with a new phone.of equal or better quality, with 2 months of service and same number. Thank you so very much, for your ty and I will continue to be patient but please let’s get this resolved. I really like at& get good service everywhere.i would really hate to have to go with a different company.

    Reply
  10. I have been a customer for over 30 years with AT&T. I cannot express how disappointing and downright insulting it is to be a AT&T customer right now. I manage large service desks in India, Mexico and the US. I would simply not have a job and my company would be out of business if this is how we treated customers.

    Here are just a few of the wonderful support issues I have dealt with this year alone and some of the typical things that happen on nearly every call I have to make to AT&T:

    “Normal Support Experience”:
    Earlier this year traded in a phone on a rebate for a guaranteed $300 rebate. Filled out all the forms on the AT&T site and sent in trade-in. After 4 months of being told wait until next billing cycle, I spent 18 hours over a 2-day period getting transferred from team to team, being lied to about issues being escalated and called back and finally being told by a manager in the Loyalty Group there was nothing that could be done and not escalation point past her because the rebate was not in your systems. I called the President’s office, was directed to Executive Support and it was resolved in 10 minutes.
    Anytime I have to call in for any change, update, correction, etc. it is a min of 4 hours being transferred between groups, hung up on, told would be called back and that never happens.
    Expect 3-4 transfers every time you call with a possible hang up here and there. Having to repeat the situation every single time only to be told I was with the wrong group for help.
    Your support teams operate in silos and you NEVER get the same answer twice. Some have different access to your account than others and only the Loyalty group seems to be able to help but even their help is limited when you have to rely on totally incompetent agents, systems that have major issues and processes that are in no way customer friendly.
    Anytime there is an issue and most of the time the issue is because of an AT&T mistake, the ENTIRE burden of navigating the maze of support, having to take time to work the issue and taking steps to fix it are TOTALLY on the consumer. It always you have to do this and you have to call this group and you have to pay that now, but will get it back in several billing cycles from now. Its never, that the issue will just be taken care of because AT&T made the mistake.
    It’s common to be told to go into the store to have an issue fixed and when you get there they tell you to call to have the issue resolved.
    You should evaluate your offshore support model with the money you save with offshore resources I would think you are losing more business than you are saving.
    Revamp your entire support model to make it customer friendly and provide systems that allow agents to have the right tools to provide a good customer support.
    If AT&T’s strategy is to make it so painful that you are purposely ending your consumer side business, then you are doing a GREAT job at that. Just look at your reviews and rankings.

    Current Issue:
    March 5th:
    Went into a local store to add a second line to my wireless account for my son.
    In the store I was told it would be $20 to add the line with no other fees.
    While the second line was added I was told by the store employee that a previous second line I had on the account that was at least one to two years ago was never cancelled and that I was being charged for it since it was only in a suspended state. But that would need to call to have that fixed.
    Knowing I had to call to get the suspended line issue reviewed, I waited a few days to have the time to deal with it and to be mentally ready to deal with the incompetence and horrible experience I knew was coming.
    While I was waiting on free time in my busy work schedule to be able to call in during the day, I receive a bill for $339. I immediately called as I was only expecting a $20+ taxes increase based on the sales guy in the store telling me that.
    March 10th:
    I called in and upon review of my account, the sale guy had kept my original wireless plan on the account which was $75/mth and then added the new multi-line plan which just had my son’s number at a price of $110/mth. How that made any sense is beyond me.
    I was also able to verify that I had not been charged for the two-year-old second line even though it was in a suspended state, so again, the wrong info from the store.
    The agent I worked with canceled my original wireless plan and moved my number under the new multi-line plan telling me in a couple of billing cycles I would get the refund from the original wireless plan being canceled. I have no doubt getting that refund will be yet another future issue I will have to deal with.
    During the time to get the account wireless plans setup correctly, I was transferred multiple times and hung up on once.
    March 12th:
    After that experience I simply had enough with the time, emotional energy drain and lack of any true customer experience and I decide after at least 30 years or more of being a customer I was done.
    I had two different accounts with AT&T. My current home is an apartment (Austin, TX) where I had both my wireless and internet on the same account. I had a second account at my house where my ex-wife is living where I had internet only. I called in to start canceling services where I was able to at the house (Cedar Park, TX). I am stuck here at this apartment with your service for internet, but that will be the only service I will end up with when all this is done until I move.
    So I called in to cancel the account with internet service at 308 Angus Drive. I was once again transferred a couple of times. In working to cancel that account and service, I made it a point to ensure the right location and service was being canceled. I was assured it was.
    Sunday, 3/14:
    I wake up and my internet is off. I knew immediately what had happened. The agent canceled the wrong service and location. I called in to have it turned back on and after several transfers repeating the issue I was told that the group that could turn it back on did not work on Sundays. That I, the customer, would need to call back in on Monday morning to get the issue resolved.
    Monday, 3/15:
    I called at 8:30am. I was instructed on a previous call to say that I wanted to cancel my service and the call would route directly to the Loyalty Group. On the first call today the Loyalty team agent at first told me that I needed to talk to another team that handled combined accounts with internet and wireless. She also gave me their direct number for future reference. While waiting on hold to be transferred to this other group I called that number direct and got through right away so I hung up with the first agent. Having to repeat the issue again, the second agent told me that he was not the right group but would try to help me.
    He reached out to some other group to turn my service back on and was told it would be a min of 24-48 hours. UNACCEPTABLE! I told him to start escalating and to call in again because you will probably get a different answer and he did that. He came back a few minutes later and told me the internet would be turned back on in 2 hours.
    The internet did in fact come back on in 2 hours so that was resolved. But, I knew that my account would be a total disaster after going through all of this so I called back in to check on the status of how my account was combined, the billing, discounts etc. I had also received an UPS shipping notification of new equipment being shipped to me (what a waste of investors money in your company that your systems ship out equipment to have a service reinstated).
    While working with the Loyalty team we were able to confirm that part of my wireless account looked right with both phones under one multi-line plan for $110 a month (not the $20 increase I was told). But that because the internet was created under a new account it had not made it through the system to be able to look at the entire account to ensure all the right discounts and promotions were being applied.
    I mentioned that you guys were shipping out new equipment and that once again I, the customer, would have to take time to go return that to UPS. She said she would call tech support to see if they could stop that shipment.
    While I am on hold my internet service was terminated when they went to cancel the shipment.
    I am now still on hold and your internal teams are telling me my service cannot be restored until the 18th. I instructed them to do whatever was done earlier today to get my service turned back on in 2 hours.
    I am being told your systems continue to show the date of the 18th and I am asking to escalate this issue.
    I have now been on the phone on this last call for 2.5 hours with no end in sight to have a mistake made by AT&T fixed. If you add in the time from the previous issues I outline in this email, I am probably about 12-15 hours on the phone trying to get AT&T mistake corrected.
    I am speaking with a manager named Cory right now, but doesn’t sound like there is going to be a quick resolution.
    This is where things stand right now. If this was just a one-off experience, I could understand. But, this is the NORMAL experience you get with AT&T support. As I mentioned, I run service desks in India, Mexico and the US. I would be FIRED for providing this level of support to our customer base. I have always been a huge supporter of AT&T and have been a customer for 30 years or more. But you have now lost me and I will ensure my company slowly phases out all AT&T circuits where possible. This service is so bad, it’s almost like it’s a comedy now. Do you guys even care this is going on? Look at your online reviews with the BBB. What I am saying is what happens every day with AT&T support. I am not able to fully move to another provider here at the apartment, but if I was able to I would already be gone.

    In 2020 and now into 2021, I have probably spent over 60 hours or more on the phone with your support. I expect my internet to be turned on immediately, not on the 18th. I expect some sort of financial compensation on my bills for my time away from work having to navigate your horrible customer support processes, being lied to repeatedly, being hung up on during transfers, going without internet access because of AT&T’s mistake and having to use my hotspot eating up my data for the month. Your support is not improving, it is getting worse. COVID is not an excuse anymore. If you have any pride in your company to provide your customers a good support experience, whoever is in charge of that should be FIRED and your entire support model should be restructured.

    Please let me know a time that I can call to speak with you directly. But, this is the background. I am still on hold right now trying to get my internet service on. 2 hours and 30 minutes.

    Reply
  11. Mr. Stankey,
    We, my husband and I, would have been customers for 50 years in 2022. We can no longer stay with a company that lies, cheats, overcharges, and treats customers the way I have been treated the last two days. Just want you to know a company is no longer a company without customers and unless I was lied to yet again, as of first of May I will no longer be a customer.

    Reply
  12. Mr Stanley It is sad day to find out that although we were lied to to avoid giving us our trade in credit just to make a sale and talked about behind our back being called idiots think I’m losing my baby (Store) for some idiots. The trade in department said it was impossible for us to miss our trade in deadline since one was never created and asked to do a 3 way call with the Att store and even as they were told to just create a trade in they refused and said they had no idea what they were talking about, mind you this is the company who takes ATT trade ins. Was told call Loyalty Department because the manager said he do nothing for us even after we had a family member attempt to kill them self.

    Reply
    • I had a similar situation, I dropped off my phones at post office. I kept my tracking information. From October 2019 -February 2020, I called several days spoke to several people no resolution. I was disconnected several times and they said they couldn’t locate my phones I traded. I had to open a case with Better Business Bureau (BBB). Corporate contact initially assigned was so rude and closed my case,I had to reopen my case through BBB again and was assigned someone else. What happen to CUSTOMER SERVICE!!

      Reply
  13. I have spent over 20 hours dealing with a porting issue since Nov 2020. My husband and I have lost time with our children on Saturdays and evenings to try to get help. Friday I took a half day off to try to find a resolution only to be transferred and hung up on. I left work at 1:30, sat in parking lot at an AT&T store for 2 hours just so he can tell me he cannot help me because a “back office” has an active ticket open. I then called the service line and called numerous times finally at 09:30 pm I threw in the towel. Sir after a long week of work is this how you would like to spend your Friday?

    During a pandemic we have been paying double because of this porting error. Twice I have been told by two different reps to port our lines to a different carrier aka AT&T’s competitor for 60 days then we can port again to resolve this issue…. How does that sound like a solution? How could I trust that a new porting representative would handle this request successfully? Who would continue to pay the AT&T active dummy lines with installment plans?

    My husband and I transferred to AT&T from T-Mobile because of network, and in all honesty network is better.. SERVICE DEPARTMENT and model is a nightmare!! The worse I have seen, from any client service model! Reps pass you between team to team with no resolution drop calls to wait 20mins +. How unacceptable! This is a porting issue, then this is a loyalty issue. Then managers of client loyalty team close tickets with no resolution #.

    Not one representative has taken ownership over my issue or tried to find a reasonable solution. I know exactly what happened and so does every rep I spoke with but not one person can help me. Where do I find help ? Last ticket created on Saturday, manager was supposed to call me back but closed case without any phone call or notification after I had explained I do not want to call and wait on hold again. I thought this time I had got someone who could help. Only to discover they had too closed the ticket without resolution. Today another manager Jesus said I am not sure what to tell you but I can create another case to see if the IT will process it this time!!!! Who handles these cases and how do I get this resolved? In a pandemic I have had to pay double what I should. I cannot switch carriers, what will happen to my installment plans, I cannot afford devices all at once or items will hit my credit report. Such a difficult situation for me..

    I would like for you to review my calls with service team, then review the notes. All I want is to cancel the 4 dummy lines and be reimbursed what I have paid for them since November. I am not sure how this is such a difficult request. I have no problem with network or paying the installment plans. I have lost so much time and money with this AT&T porting mistake.

    I appreciate your time and consideration on this matter.

    Reply
  14. I cannot believe that you’re company is wanting me to pay a 200.00 deductible on a phone I already have insurance on this is insane what’s the point to have insurance then???

    Reply
  15. The WORST customer service I have ever encountered ..

    It is April 1st –
    The issue started March 13th and i’m yet to find a solution.

    The postpaid connection never happened on the 13th ..
    The change was from a landline to post paid wireless ..

    We waited until the 16th but recieved no phone connection (no service) ..

    So the store switched us to prepaid ..

    Now they try to charge for those 3 days where we had ‘ NO ‘ service ..

    Every time I’ve called, they have changed us from department to department .. but nothing ever gets done ..

    Better Business Bureau must hear from this.

    Reply
  16. I was promised for switching Over a $200 gift card in January never received it. It is April called representative who was at my house, (twice)

    he does not return calls.I also was told my bill would be $66 a month it was for the first month and then it went up to 83.55. Called AT&T several times been on the phone for over two hours and I only had was a simple question , if I was told $66 and I’m paying 83 there’s a $17 difference could someone please tell me what it is and no one could give me a direct answer I would never recommend AT&T!,,
    HORRIBLE CUSTOMER SERVICE JUST GIVEN A RUN AROUND!

    Reply
  17. Will have i have agree with everybody the service you get from AT&T customer service and including the team from office of the Presdent. Will i been fighting with AT&T for 1 year now, i have email the CEO to now i blocked my email. Where we leave was told we have 4G service and we only have 3G service, we have avg 31 drop call a day, but they want me to pay for 4G service, so i was laid to store when we switched carriers. i been on the phone daily and all they want to do tranfer you to another dept and have go thought everything again. then Monday April 5 i call the guy told me that his manager would call me back, will that never happen, day by day i get little madder since they don’t want resolve our issue. AT&T board of director need take hard look at the staffing issue and leardship team, and they really need to here from the customer how pay there salery the real issue.

    Reply
  18. AT&T is too big to honour their employees assurances, and fail to address the most simple of errors by “blaming” the customer.
    I was followed by an AT&T employee telling how great the service is now (except for their internet).
    In telling me this he saw I was a Paramedic, and began bragging about AT&T helping us in times of need.
    Then he shows me the “ad” for a new phone @$10 month but by the purchase time downgrades from the newest to an 11.
    He then promotes the cost factor is less than TMobile (my carrier) BUT $65 ($10 more) with new phone. Ok. New phone (although an 11) I will go $10.00. more.
    First BILL higher; well they charged for the “free” switch from TMobile. They charged “unknown” fees. They charged taxes. I call and am told ALL AT&T one line accounts are $90 – none of the discounts apply. You will get billed $90/mo for this $65 account. So now it is $25.00 more and can go up/down with hidden fees that raise tax.
    SECOND BILL; discount of ONE MONTH for phone. I speak with Pablo in writing he assures all is fixed, and that ALL discounts promised are applied.
    THIRD BILL, now there is again no $10 phone add on (see their ad is still live on their website), and there are fees making the bill $90.
    THIS IS BAIT AND SWITCH BUT ALSO OUTRIGHT LIES. I could afford $65 but not $90 and who knows what fees resulting in increase taxes per month.
    THE PRESIDENT NEVER RESPONDED to emails, call messages left or email.
    I CANNOT get internet (GPS) in many areas of town (BUT AM PAYING MORE)
    I CANNOT use phone in some areas as well (BUT AM PAYING MORE)
    I reported to BBB, they said “not unusual”.
    I reported to FtB; they said “we hear this a lot but they do not respond”.
    So what is a customer to do?
    WELL buy no food to pay this phone company who is OVERCHARGING and LYING. Pablo swore I would not pay more than $65 per month as well.

    Reply

Leave a Comment